Frequently asked questions
Here you can find answers to all the questions
I still haven’t received a confirmation email about my booking?
When booking tours, accommodation or car rental online you will receive confirmation instantly. If you have not received it, you should check your email’s ‘Trash’ or ‘Junk’ folders because confirmation emails are sometimes misplaced by your email server and do not reach your inbox.
If you have not received a confirmation email within 24 hours, please send us an email to [email protected] and we will help you with everything you need.
Can I change my tour dates or time?
Yes, if you do it ahead of time than you can change the date and time of your tour. You can easily change your travel dates on tours, but it might differ for accommodation and car rentals.
Do I need to print out my voucher?
It is not necessary to print out the voucher, but it is recommended to do so. If not printed out, have it ready on your phone or tablet to be able to show as proof of payment.
Is there age restriction on tours?
Yes, there are different age restrictions based on the company you choose, and which tour you go on. Check out the description of the tour to find detail information about age restriction.
What is your refund policy?
Cancellations received less than 48 hours prior to tour departure or arrival to the accommodation will not be refundable. If clients cancel their tour or accommodation more than 48 hours prior to departure, 90% refund will be given.
For more detailed information about our refund policy check out our terms and conditions here.
Can you organize private tours?
Yes, we can organize private tours for individuals and groups. It is best to send us an email to [email protected] with all details and need to arrange the tour.
Where can I get the “Vatnajökull – Frozen in time” beer that is made by Visit Vatnajökull?
The Vatnajökull beer is sold in all restaurants in the Vatnajökull Region and also at the Glacier Lagoon
Café. You can find more info about the beer here.
Are there any holidays in Iceland that can affect with opening hours?
Yes, but with more and more visitors coming to Iceland, a selection of shops and restaurants will remain open during the special holidays. Check out the list about holidays and openings in the Practical Information.
How long does it take to drive from Reykjavik to Höfn?
Driving from Reykjavik to Höfn in good condition and clear roads takes 5 and half hours. Glacier Lagoon is 45 minutes from Höfn.
Keep in mind weather changes quick so it is helpful for tourists to follow the local weather and always check the weather before going on a long trip.
How can I see the northern light?
Seeing as the Northern Lights are unpredictable far in advance, the longer you stay in Iceland, the likelier it is that you will see them. Look at the Northern lights forecast every night. Look for the white spots, which mean clear skies. Aurora activity is listed at the top right of their website. You can see the Northern lights in Iceland as early as August, as soon as the night skies get dark enough and weather conditions are favorable. It helps if it’s cool and crisp outside, and a small moon helps make them easier to spot.
When is the ice-cave season?
The ice-cave season in the region starts mid-November and is until mid-March. Just like the boat tour it is weather dependent. Local guides who know every crevice of the glacier seek out caves formed during the winter months and offer tours. Travelers should only go on such trips under their guidance.
Are boat tours all year around in the Glacier Lagoon?
Boat tours on the Glacier Lagoon are operated from early May throughout September, depending on the weather.
When is the annual firework show at Glacier Lagoon?
The Safety and Rescue Team in Höfn, that organize the firework show say that they have it the weekend before culture nights that are held in Reykjavik. If so is right the firework show would be on the 11th of August 2018. Information about entrance fee and bus schedule will be published on our website as soon they become available. You can also follow us on social media for the latest updates.